> ## Documentation Index
> Fetch the complete documentation index at: https://docs.devv.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Devv

### Getting Started

<AccordionGroup>
  <Accordion title="What is Devv?">
    Devv is the world’s first platform that enables non-technical creators to
    build production-ready AI web applications using natural language.
  </Accordion>

  <Accordion title="Do I need coding experience to use Devv?">
    No, Devv is designed for all. Whether you're a seasoned developer or new
    to coding, you can build your projects here effortlessly.
  </Accordion>

  <Accordion title="What should I read if I never use similar products before?">
    Don't worry. We have a step-by-step tutorial for you. You can easily
    create your first project in minutes.

    <Card title="Step by step tutorial" icon="link" href="/step-by-step-tutorial" arrow="true" cta="Click here">
      Start building your first AI application with Devv.
    </Card>
  </Accordion>

  <Accordion title="What kind of projects can I build with Devv Builder?">
    Technically, you can build all kinds of websites on Devv, from things like
    a simple landing page, to complex AI Saas application.
  </Accordion>

  <Accordion title="What's the different between Devv and other AI website builders?">
    Devv focuses on building AI-powered products, instead of a fancy landing
    page. You can find a large number of integrations while building with
    Devv, from native database, to AI text/image/audio generation. You won't
    find those easy-to-use AI capabilities in other platforms.
  </Accordion>
</AccordionGroup>

### While Building

<AccordionGroup>
  <Accordion title="What should I do when my project gets an error?">
    <Steps>
      <Step title="First Step">
        Devv has built-in logic to catch errors in your project. If you see
        a `Fix it` button in your screen, just click the button and let Devv
        fix it automatically.
      </Step>

      <Step title="Second Step">
        If you encounter an error after clicking or making actions in your
        website, then most likely it's an API error. You can use [Devv
        Developer Console](/step-by-step-tutorial#devv-developer-console) to
        check and see what's the error, then copy error info and send it to
        Devv.
      </Step>

      <Step title="Third Step">
        You can manually [revert a
        change](/step-by-step-tutorial#revert-a-change). You will rarely use
        it. But when AI happens to write something totally wrong and destroy
        your existing project, the best practice is revert it manually
        instead of ask AI to fix it.
      </Step>
    </Steps>
  </Accordion>
</AccordionGroup>

### Credits and Pricing

Visit Devv [Pricing Page](https://devv.ai/pricing) to unlock Devv Pro

<AccordionGroup>
  <Accordion title="What is credit?">
    Credits are the currency within Devv. Only sending message to Devv costs
    your credit, 1 message costs 1 credit.
  </Accordion>

  <Accordion title="When will my credit expire or refresh?">
    Credits will follow your current bill cycle, e.g. if your plan has 200
    credits/month, then in each cycle you will get 200 credits. Unused credits
    will expire after the current cycle ends.
  </Accordion>

  <Accordion title="What is Devv's refund policy?">
    Our refund policy is simple. Just send an email to `support@devv.ai` if
    you believe you have been charged by mistake. We will be happy to refund
    you the full amount (not pro-rated) if none of your credits are used and
    your subscription starts within 5 days (for annual plan, it would be 1
    month). Also, we will be happy to refund prorated amount if your
    subscription starts within 5 days (for annual plan, it would be 1 month)
    and less than 20% credits is used.
  </Accordion>

  <Accordion title="Can I upgrade or downgrade my plan?">
    Yes, you can upgrade or downgrade your plan at any time. Upgrades are
    effective immediately, and the cost will be prorated. Downgrades will take
    effect at the start of your next billing cycle.
  </Accordion>

  <Accordion title="How do I cancel my paid plan?">
    Click your profile picture and find the `Manage Subscription` item. By
    clicking it you will be redirected to the Stripe customer portal, which
    allows you to cancel your plan there.
  </Accordion>
</AccordionGroup>

### Policy and Security

<AccordionGroup>
  <Accordion title="What support is available if I encounter issues?">
    We're here to help! You can post your issue in our community, or directly
    reach out to our support team at [support@devv.ai](mailto:support@devv.ai)
    for any assistance.
  </Accordion>

  <Accordion title="Is my data secure with Devv?">
    Yes, we take data security seriously. All your environment variables and
    sensitive information are encrypted and securely stored. Only you have
    access to your project's confidential data.
  </Accordion>
</AccordionGroup>